Deliveries will arrive by the estimated delivery date set out in the dispatch confirmation email. If there are any changes to this date we will contact you via email. We always aim to dispatch within three working days of your order, this may vary according to availability.
If no one is available to receive at the time of delivery, your order will be returned to our address. In this case, please contact us to arrange re-delivery.
All of our items are lovingly hand-packaged in Sister Loves gift boxes, ensuring that your items are kept in pristine condition throughout their journey from us to you. We always handle with the upmost care that our luxury collections deserve, please do not hesitate to contact us if you receive your item in any alternative condition.
If you cancel a Contract you will receive a full refund of the price you paid for the Products (subject to clause 8.3 in T&Cs). We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of receipt of the returned goods.