Delivery and Refunds

UK & International Delivery Costs

UK Shipping : Free (3-5 working days)

European Shipping : Standard (2 business days) - £26.41

United States : Standard (1 business day) - £28.30

Worldwide Shipping: End of day (6 business days) - £53.39 plus duties and taxes / Pre 9am (6 business days) - £80.91 plus duties and taxes

Refunds

If you wish to refund your item/s you will need to return within 14 days of purchase in resalable condition. Refunds will only be issued once item/s have been received at the return address. Please note that the vendor will not be responsible for the price of postage in the event of refunds. Download the Refund Form below, print and include with the product you are returning.

RETURN ADDRESS

SHOP SISTER LONDON LIMITED
46a Carnaby Street,
London,
W1F 9PS
United Kingdom
Tel: 0207 2879601

T&Cs Apply

Download Refund Form PDF

Shipping

Deliveries will arrive by the estimated delivery date set out in the dispatch confirmation email. If there are any changes to this date we will contact you via email. We always aim to dispatch within three working days of your order, this may vary according to availability.

If no one is available to receive at the time of delivery, your order will be returned to our address. In this case, please contact us to arrange re-delivery.

PACKAGING

All of our items are lovingly hand-packaged in Sister Loves gift boxes, ensuring that your items are kept in pristine condition throughout their journey from us to you. We always handle with the upmost care that our luxury collections deserve, please do not hesitate to contact us if you receive your item in any alternative condition.

CANCELLATION POLICY

If you cancel a Contract you will receive a full refund of the price you paid for the Products (subject to clause 8.3 in T&Cs). We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of receipt of the returned goods.

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